| TRACK DESCRIPTIONS |
Technical foundations
Learn more about the core speech and dialog technologies that act as the building blocks for Nuance solutions with Nuance's Technical Foundations. These sessions focus on current and upcoming technologies that deliver performance improvements for your customer care solution — from the speech engines themselves to the tools that support them.
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Sample topics :: Speaker verification, Nuance Recognizer v9, developing speech applications, speech analytics
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Who should attend :: Developers, researchers, designers. Those responsible for exploring or implementing customer care technology.
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Business solutions
Discover innovative ways to support, understand, and communicate with your customers with Nuance's Business Solutions. These sessions explore innovative applications that can expand the role of your contact center for your consumers, your employees, and your business partners.
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Sample topics :: Outbound communications, Dragon NaturallySpeaking for contact centers, multimodal customer care, call steering
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Who should attend :: Developers, project managers, strategists. Those responsible for choosing, planning, or running new contact center initiatives.
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Compelling experiences
Determine how to improve your customer satisfaction with Nuance's Compelling Experiences. These sessions help you define and deliver positive service experiences for your customers with a look at best practices in interface design and performance measurement.
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Sample topics :: Principles of phone service etiquette, benchmarking care metrics, enterprise-wide care strategies, VUI design and tuning
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Who should attend :: Customer care executives, internal analysts, VUI designers. Those responsible for customer satisfaction.
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Strategic insights
Understand the social, technological, and business trends that drive the world of customer care with Nuance's Strategic Insights. These high-level sessions discuss the evolving customer service industry and what your organization must do to meet the demands of today's customers.
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Sample topics :: Care 2.0 & technology's influence, the changing role of the contact center, competing based on service, moving beyond traditional IVR development
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Who should attend :: Company leaders, executives, visionaries. Those responsible for corporate direction and initiative.
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Industry Forums
Hear about real-world, successful applications as well as share deployment war stories with other professionals in your industry. These concurrent sessions focus on customer care concerns related to specific vertical markets: utilities, insurance, financial services, travel & hospitality, retail, and telecommunications/cable providers. |
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Mobile Business
See how mobile solutions are revolutionizing how we procure and share information with Nuance's Mobile Business. These sessions highlight mobile consumer applications and the unique growth opportunities they offer for communications service providers.
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Sample topics :: Location-based search, command and control, automotive applications, mobile enterprise solutions
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Who should attend :: Mobile industry professionals, executives, strategists. Those responsible for growing their mobile communications business.
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Mobile Realization
Find out how far the mobile world has advanced with Nuance's Mobile Technologies. These sessions answer technical and architectural questions related to the design and integration of speech applications with mobile devices.
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Sample topics :: Mobile dictation, device integration techniques, searching large grammars quickly, embedded voice interface design
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Who should attend :: Mobile app developers, handset manufacturers. Those responsible for designing and programming mobile applications.
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